action profile_service group parameter

Hi everyone,

After customizing the action profile, I need to send different communication type (english or french) depending on the group service of the user.

I have seen that it is a possible parameter for launching execution of the action:

&Demande de service CRM.Groupe de services&    =           [BO.BUS1006005.0000000007] and

&Demande de service CRM.Statut utilisateur&        =    E0011ZACT0001    

However, the service group parameter is based on BP number on ppoma_crm which has to be created and maintained in each environnement.

And action profile are transported via OT.

So service group will not necessary be the same on the each environnment (BP number will be different) and thus the action profile can be wrong.

Is there any solution to this problem?

Thanks a lot,

Regards,

Anaïs